Shipping policy

❗ IMPORTANT: DELIVERY TIMES

The delivery time is the time the carrier takes to deliver your order once it leaves our premises, not from the moment you place your order on the website.

⚠️ For example, if you order today, we will prepare it the next day (with some exceptions) and you will receive it one day later, depending on the type of product.

Orders are not prepared or dispatched immediately after purchase, especially if they are placed outside working hours or include live animals.

 

📦 Shipping to Spain and Portugal

We ship with MRW (usually), with delivery in 24/48 hours (products) or within 24 hours, before 2 pm (live animals and invertebrates, or products if you choose this option). Large terrariums and bulky products may take a little longer.

  • Products (non-live): €4.95.

  • Live animals or mixed orders (products + live animals): €8.95.

  • Free from €49.

⛔ Balearic and Canary Islands

We do not ship live animals to the islands. Shipping costs to these areas are higher and are calculated automatically at checkout.

🕐 Shipping days

We ship orders Monday to Thursday. Parcels usually arrive:

  • Products (non-live): the next day, between 9:00 and 19:30.

  • Live animals: the next day, before 2 pm.

Important: we do not ship on Fridays or the day before public holidays: because we work with live animals, we avoid them spending the weekend in transit. Orders placed on Thursday are therefore shipped on Monday.

⚠️ Customers must check whether the delivery day is a local public holiday. We are not responsible for failed deliveries due to local holidays that were not notified.

📦 Live food (Spain and Portugal only)

Live food orders placed from Thursday onwards may be shipped the following Tuesday, especially if an item is out of stock, as we receive fresh live food every week.

🇫🇷 Shipping to France

We ship with UPS.

  • Non-bulky parcels: €14.95.

  • Bulky parcels: €24.95.

  • Free from €89 if the order is not bulky.

⏱ Delivery in 48/72 h after collection.

🗓 Parcels are shipped on Mondays and Tuesdays so they arrive within the same week.

⛔ We do not ship live food or live invertebrates to France. They are only available for delivery in Spain and Portugal.

🌍 Shipping to the rest of Europe

We ship with UPS to European Union countries.

  • Non-bulky parcels: €18.95.

  • Bulky parcels: €24.95.

  • Very bulky parcels: €49.00.

  • Free from €89 if the order is not bulky.

⏱ Delivery in 2 to 7 working days depending on the destination country.

🗓 International shipments only leave on Mondays and Tuesdays, so they arrive within the same week.

⛔ We do not ship live food or live invertebrates to the rest of Europe. They are only available for delivery in Spain and Portugal.

📦 Changes to shipping days at certain times of year

At certain times of the year (such as summer, Christmas, public holidays or trade fairs), our usual preparation and shipping days may change temporarily.

Any change will be announced in advance in the top bar of our website, so we recommend checking it before placing an order, especially if it includes live animals or you need it by a specific date.

📌 General conditions for all shipments

  • Peak season (November, December and January): carriers may experience delays, especially for orders without live animals. We recommend ordering in advance.

  • Dispatch: as a general rule, orders are shipped on the working day after payment is received. If the order arrives early in the morning and there is time to prepare it, it may leave the same day.

  • Delays: although we work with reliable carriers, we cannot guarantee exact delivery times, as they depend on external factors. If there is a delay, we will contact the carrier to speed up delivery.

  • First delivery attempt and correct address: we guarantee that live animals arrive in good condition provided the customer is available at the first delivery attempt and the address given is correct. We are not responsible if the parcel is not collected on that occasion or if the address given is wrong.

  • Exact shipping costs: calculated automatically on the checkout page.

  • Customs and taxes: any customs duties or taxes are not included and must be paid by the buyer if applicable.